Set up Remote Desktop for support

If we cannot find the cause of a problem, a member of the support team can connect to your computer with Chrome Remote Desktop. Then the support team can see your screen and find the problem.

NOTE: Do this procedure only when the Dictanote support team asks you to.

Procedure

1. In Google Chrome, go to remotedesktop.google.com/support.
2. Sign in with your Google account.
3. In the Get Support section, click the download button.
4. Install Chrome Remote Desktop. Follow the instructions on the screen.
5. Click Generate Code.
6. Send the code to the support team in your support request or email.
7. When the support team connects, click Share to give access.

The code is valid for 5 minutes. If the code expires, generate a new code.

CAUTION: Give the code only to the Dictanote support team. Any person with the code can see and control your computer while the session is open.

To stop the session, click Stop Sharing.